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User said it’s broken

Capture in-app React Native feedback when there is no crash — same session breadcrumbs and release context

Support forwards a screenshot: “Checkout button does nothing.” No crash, no error log — unless the user can tell you in-app and you attach the same session trail.

What to instrument

  1. Keep breadcrumbs + setUser + release enabled
  2. Call captureFeedback (or showFeedback) from your own UI
  3. Optionally also warn with a structured event so you can alert
javascript
function onSendFeedback(message) {
  TraceRN.captureFeedback(message, {
    event: "user.feedback",
    screen: "Checkout",
    hasCoupon: true,
  });
  // Optional mirror for search/alerts:
  TraceRN.warn("user.feedback", { screen: "Checkout", length: message.length });
}

What you see in TraceRN

  1. Open the feedback event in the log viewer and inspect breadcrumbs
  2. If the same complaint clusters after a ship, jump to bad release

Related

User feedback · Breadcrumbs · What to log

Last updated · TraceRN docs